Privacy Policy

Last Updated: June 14, 2026

This Privacy Policy describes how CloudGrid (“we,” “our,” or “us”) collects, uses, and protects information when you use the CloudGrid Platform (“Platform”) and related services (the “Services”). By using the Services, you agree to the practices described in this Policy.

PART I: Privacy Policy

1. Information We Collect

1.1 Account and Profile Information

When you register, we collect:

Name and email address
Username, profile settings, and preferences
Authentication credentials (stored in encrypted form)
Billing and payment information (processed by our payment provider)

1.2 Builder and Build Data

As a production environment Platform, we process data generated through the builds you create and deploy, including:

Configuration and structure of your AI agents, apps, landing pages, and documents
Inputs submitted to and outputs generated by your builds
Execution logs, performance metrics, and error reports
Data submitted by end users interacting with your deployed builds

1.3 Technical and Usage Data

We automatically collect technical information when you use the Services:

IP address and approximate geolocation
Browser type, device type, and operating system
Pages visited, features used, session duration, and clickstream data
Cookies and similar tracking technologies (see Part II of this Policy)

2. How We Use Your Information

We use collected information to:

Provide, maintain, and operate the Services
Authenticate accounts and prevent unauthorized access
Process and execute your builds and AI workflows
Send account-related communications, security alerts, and product updates
Analyze usage patterns to improve the Platform and develop new features
Detect, investigate, and prevent fraud, abuse, and security incidents
Comply with legal obligations and enforce our Terms of Service
Respond to your support requests and inquiries

For users in the European Economic Area (EEA), United Kingdom, and other regions where GDPR applies, we process your personal data under the following legal bases:

Contract: Processing necessary to provide the Services you requested
Legitimate Interests: Improving the Platform, detecting fraud, and securing the Services
Consent: Sending marketing communications and certain optional features (withdrawable at any time)
Legal Obligation: Compliance with applicable laws and regulatory requirements

We do not sell your personal data. We may share information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party providers who assist with hosting, infrastructure, analytics, payments, and security. These providers are contractually bound to process data only on our behalf and in accordance with applicable data protection law.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if necessary to protect the rights, property, or safety of CloudGrid, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify affected users before their data becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. Build data is retained per your account configuration. You may request deletion at any time (see Section 7). Certain data may be retained longer where required by law or for fraud prevention, dispute resolution, or enforcing our agreements.

6. International Data Transfers

As a global platform, your data may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws through Standard Contractual Clauses (SCCs) or other legally recognized transfer frameworks.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured, machine-readable format
Restriction: Request that we limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for consent-based processing at any time

To exercise any of these rights, contact us at privacy@cloudgrid.io. We will respond within the timeframe required by applicable law (typically 30 days).

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights:

Right to know what personal information we collect, use, disclose, or share
Right to delete your personal information, subject to certain exceptions
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information (we do not sell personal information)
Right to limit use of sensitive personal information
Right to non-discrimination for exercising your privacy rights

To submit a verifiable consumer request, contact us at privacy@cloudgrid.io.

9. Children’s Privacy

The Services are intended for users aged 16 and older. We do not knowingly collect personal information from individuals under 16. If we become aware of such a collection, we will promptly delete it. Contact us at privacy@cloudgrid.io if you believe we have collected data from someone under 16.

10. Security

We implement industry-standard measures to protect your data, including TLS encryption in transit, encrypted credential storage, role-based access controls, and regular security assessments. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, by email. Continued use of the Services after changes are posted constitutes your acceptance.

12. Contact and Data Controller

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: privacy@cloudgrid.io

Website: https://cloudgrid.io

If you are in the EEA and believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

This section explains how CloudGrid uses cookies and similar tracking technologies when you visit or use the Services.

13. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use an application. They allow the Platform to recognize your device on subsequent visits and remember your preferences and activity. We also use similar technologies such as web beacons, pixels, local storage, and session storage, referred to collectively as “cookies” throughout this section.

14. Types of Cookies We Use

14.1 Strictly Necessary Cookies

Essential for the Services to function. These cannot be disabled and include cookies that:

Authenticate your session and keep you logged in
Maintain security and prevent fraud
Remember your cookie consent preferences
Enable core Platform features such as build execution and project management

Legal basis: No consent required: these are strictly necessary to provide the Services you requested.

14.2 Performance and Analytics Cookies

Help us understand how users interact with the Services. They collect:

Pages visited and features used
Time spent on different parts of the Platform
Error messages and technical performance data
General usage patterns and trends

Legal basis: Legitimate interests or, where required by law, your consent. Analytics data is aggregated and anonymized where possible.

14.3 Functional Cookies

Enable enhanced functionality and personalization, including:

Language and display settings
Dashboard layout and configuration choices
Notification preferences

Legal basis: Consent or legitimate interests, depending on the nature of the functionality.

14.4 Third-Party Cookies

Some Services features may use cookies set by third-party providers such as analytics platforms or support tools. We do not control these cookies and recommend reviewing the relevant third parties’ privacy policies.

Cookies are either session cookies (expire when you close your browser) or persistent cookies (remain on your device for a set period). Strictly necessary cookies typically last for the duration of your session. Analytics and functional cookies may persist for up to 13 months.

16.1 Cookie Consent

When you first access the Services, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can update your preferences at any time through your account settings.

16.2 Browser Settings

Most browsers allow you to view, delete, and block cookies through their settings. Disabling cookies may affect the functionality of the Services.

16.3 Opt-Out Tools

For analytics cookies, you may use industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out or the Digital Advertising Alliance (DAA) opt-out. EEA users may use the Your Online Choices tool.

16.4 Do Not Track

Where technically feasible and legally required, we honor Do Not Track (DNT) signals. However, DNT is not yet a universally accepted standard and our response may be limited.

17. Cookies in Builder Deployments

If you are a Builder deploying builds on the Platform:

Your deployed builds may independently set or use cookies on your end users’ devices
You are solely responsible for ensuring your builds’ cookie use complies with applicable laws, including obtaining necessary consents from your end users
You must provide your end users with clear information about any cookies your builds use
CloudGrid is not responsible for the cookie practices of your builds

For any questions or queries about our cookies policy, please do not hesitate to contact us via our support system https://cloudgrid.io, or via Email: privacy@cloudgrid.io