Legal

Terms of Service

Last Updated: June 14, 2026

Subject to these Terms of Service (this “Agreement”), CloudGrid Inc. ("CloudGrid", “we”, “us” and/or “our”) provides access to CloudGrid Services. “Services” means, collectively, any products or services made available by CloudGrid or its affiliates, including the CloudGrid platform (“Platform”). By using or accessing the Services, you acknowledge that you have read, understand, and agree to be bound by this Agreement.

If you are entering into this Agreement on behalf of a company, business or other legal entity, you represent that you have the authority to bind such an entity to this Agreement, in which case the term “you” shall refer to such entity. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and may not use the Services.

IMPORTANT: PLEASE REVIEW THE MUTUAL ARBITRATION CLAUSE AND CLASS ACTION WAIVER SET FORTH IN SECTION 20 CAREFULLY. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF ITS TERMS.

PART I: Terms of Service

1. Age and Eligibility

You certify that you are a person at least 16 years of age. Services may only be used or accessed through an electronic device controlled by you at all times. A valid account may only be created and maintained if you provide valid, accurate, and current information in the signup process. You are responsible for all activities that occur under your account. Each user must have unique login credentials that must not be shared by multiple users.

2. License to Use the Services

During the period for which you are authorized to use the Services, and subject to your compliance with this Agreement, you are granted a personal, non-sublicensable, non-exclusive, non-transferable, limited license to use the Services for your internal business or personal purposes (the “License”). Any rights not expressly granted herein are reserved.

3. Your Content

You are solely responsible for all software, code, data, information, text, input, and other materials that you upload, post, deliver, provide, or otherwise transmit or store in connection with the Services (“Your Content”). You retain ownership of Your Content.

By submitting Your Content through the Services, you grant CloudGrid a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, copy, modify, reproduce, distribute, display, publish, and store Your Content solely to: (i) provide and improve the Services; (ii) develop new products and features; and (iii) protect the Services and our users from fraud, abuse, and malicious activity.

We may remove or disable any of Your Content at any time for any reason, including upon receipt of claims from third parties or authorities. We will exercise this right in accordance with applicable law.

4. Builder Accounts and Projects

As a Builder (a registered user with the ability to create and deploy builds), you may create and manage projects on the Platform (“Projects”). CloudGrid is a production environment: your builds may be accessed by end users you authorize or invite.

You are solely responsible for:

  • All builds you create and deploy, including AI agents, apps, landing pages, and documents
  • Ensuring your builds comply with all applicable laws and regulations in every jurisdiction where they are used
  • Obtaining all necessary consents from end users who interact with your builds
  • Clearly disclosing to your end users when they are interacting with AI-generated content or autonomous agents
  • Maintaining appropriate safeguards for any data your builds collect or process

5. AI Functionality and Third-Party Tools

The Services include features that use AI capabilities, allow you to host or deploy AI capabilities, and facilitate access to AI providers and their models (collectively, “AI Functionality”). Where AI Functionality is capable of taking autonomous actions, your configuration determines the scope of those actions.

You are responsible for:

  • Configuring appropriate settings, permissions, and safeguards for AI Functionality
  • Monitoring AI Functionality to ensure it meets your compliance, security, and operational needs
  • Evaluating the correctness and appropriateness of all AI-generated outputs, including human review where appropriate or legally required

If you connect third-party AI tools, agents, or services (“Third-Party Tools”) to the Services, you authorize and agree to be legally bound by the actions those Third-Party Tools take on your behalf. CloudGrid is not responsible for any loss, damage, or liability arising from actions taken by AI Functionality or Third-Party Tools.

6. Security and Compliance

6.1 General You shall configure Your Content and builds so they do not expose personal data without proper consent as determined by applicable law. CloudGrid will have no liability for unauthorized access or loss of Your Content to the extent attributable to your misconfiguration, insecure builds, or malicious content introduced through your account.

6.2 Sensitive Data You shall not use the Services to store, process, or transmit information subject to heightened regulatory requirements (including Protected Health Information under HIPAA or payment card data under PCI DSS) unless you have first obtained CloudGrid‘s prior written approval.

7. Data Protection

7.1 Our Role We process personal information in Your Content and your account information as a data controller or data processor, as applicable, in accordance with our Privacy Policy.

7.2 Account Information When you sign up, you provide personal data to create your account (“Account Information”). You retain ownership of your Account Information. We use it solely to provide and improve the Services and protect the Platform from fraud and abuse.

7.3 System Data CloudGrid may collect data generated in connection with the Services, including logs, usage statistics, and telemetry, excluding Account Information (“System Data”). CloudGrid retains all right, title, and interest in System Data and may use it for any business purpose, including disclosure in aggregate or de-identified form.

8. Electronic Communications

By using the Services, you consent to receiving electronic communications from CloudGrid, including notices about fees, charges, account activity, and service updates. Your account email address must be kept current and responsive at all times.

9. Representations and Warranties

9.1 Your Representations You represent and warrant that: (i) you own all Your Content or have obtained all required permissions and licenses; (ii) Your Content does not infringe any third party’s intellectual property, privacy, or other rights; (iii) Your Content is not defamatory, obscene, unlawful, or harassing; (iv) you will use the Services only in compliance with this Agreement and all applicable laws; and (v) you have all necessary rights to provide any third-party credentials or API keys to the Services.

9.2 Mutual Warranty Each party represents and warrants to the other that it has full right and power to enter into and perform under this Agreement.

10. Indemnification

You will indemnify and hold harmless CloudGrid and its officers, directors, employees, and agents against any claims, actions, or demands, including reasonable legal and accounting fees, arising from: (i) your breach of this Agreement; (ii) any claim of infringement arising from Your Content; or (iii) your access to or misuse of the Services.

11. Confidentiality and Proprietary Rights

11.1 Confidentiality Each party agrees to take reasonable precautions to protect the other’s confidential, non-public information and not to use or disclose it except as necessary to perform under this Agreement. This obligation does not apply to information that becomes publicly available, was already known, or was independently developed.

11.2 Ownership CloudGrid retains all right, title, and interest in and to the Services and all related intellectual property rights. Nothing in this Agreement transfers any CloudGrid intellectual property rights to you.

11.3 Feedback If you provide suggestions or feedback regarding the Services, you grant CloudGrid a perpetual, irrevocable, royalty-free, worldwide license to use and exploit such feedback in any manner and for any purpose.

12. Payment of Fees

12.1 Plans and Pricing CloudGrid offers access to the Services through various plans, including free and paid tiers. Current pricing is available at https://cloudgrid.io/pricing. You may upgrade or downgrade your plan at any time; downgrades take effect at the next renewal date.

12.2 Billing By providing a payment method, you authorize CloudGrid to charge you: (i) in advance for each subscription term; (ii) in arrears for variable or usage-based services; and (iii) immediately for non-recurring services. All fees are non-refundable except as required by applicable law.

13. Term and Termination

13.1 Term This Agreement commences on the date you first use the Services and continues until terminated by either party.

13.2 Termination by You You may terminate this Agreement at any time by closing your account through your account settings.

13.3 Termination by CloudGrid CloudGrid may suspend or terminate your account at any time, with or without notice, for conduct that violates this Agreement or is harmful to other users, the Platform, or third parties.

13.4 Effect of Termination Upon termination, your License immediately ceases. CloudGrid has no obligation to retain Your Content following termination. Sections 3, 7, 9, 10, 11, 14, 15, 19, and 20 survive termination.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CLOUDGRID DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

15. Limitation of Liability

15.1 Exclusion of Consequential Damages TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOUDGRID BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

15.2 Cap on Liability Our total aggregate liability to you shall not exceed the greater of: (i) amounts paid by you to CloudGrid in the twelve (12) months preceding the claim, or (ii) one hundred US dollars (USD $100).

16. Modifications

CloudGrid may modify this Agreement at any time. We will notify you of material changes by updating the “Last Updated” date and, where appropriate, by email. Continued use of the Services after changes constitute your acceptance.

17. Miscellaneous

This Agreement constitutes the entire agreement between you and CloudGrid regarding the Services. If any provision is found unenforceable, the remaining provisions continue in full force. You may not assign this Agreement without CloudGrid‘s prior written consent.

18. Governing Law and Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION PROVISION AS DESCRIBED IN SECTION 18.6 BELOW.

18.1 Governing Law This Agreement and its performance shall be governed by and construed in accordance with the laws of the State of Israel, without application of conflict of laws rules, except that the arbitration provisions in this Section shall be governed by the applicable arbitration rules referenced below. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

18.2 Informal Resolution: Required First Step Most disputes can be resolved quickly and to your satisfaction by contacting us at legal@cloudgrid.io. Before initiating any formal legal proceeding, you agree to first send CloudGrid a written notice describing the nature of the dispute, your desired resolution, and your contact information (“Notice of Dispute”). CloudGrid will attempt to resolve the dispute within 30 days of receiving the Notice of Dispute. Neither party may commence mediation, arbitration, or a civil action until this informal resolution step has been completed or 30 days have elapsed since the Notice of Dispute was sent, whichever occurs first.

18.3 Mediation If informal resolution is unsuccessful, either party may request non-binding mediation before a mutually agreed mediator as a further step prior to arbitration. Mediation may continue after the commencement of arbitration if both parties agree. The costs of mediation shall be shared equally between the parties unless the mediator determines otherwise.

18.4 Binding Arbitration IF A DISPUTE REMAINS UNRESOLVED AFTER THE STEPS IN SECTIONS 18.2 AND 18.3, YOU AND CLOUDGRID EACH AGREE TO RESOLVE IT THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS, TO THE FULLEST EXTENT PERMITTED BY LAW. Arbitration shall be conducted under the JAMS Comprehensive Arbitration Rules and Procedures (“JAMS Rules”), as in effect at the time the arbitration is initiated, and shall be conducted in English. The arbitrator’s decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

The arbitration shall be conducted on a documents-only basis for claims under USD $10,000, unless either party requests a hearing. For claims over USD $10,000, the parties shall discuss the most efficient format. The arbitration will take place in Tel Aviv, Israel, unless both parties agree otherwise or applicable JAMS Rules permit a different location.

18.5 Arbitration Costs Payment of all filing, administration, and arbitrator costs and expenses will be governed by the JAMS Rules, except that if you demonstrate that any such costs owed by you under those rules would be prohibitively more expensive than a court proceeding, CloudGrid will pay the amount of such costs that the arbitrator determines are necessary to prevent arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below).

Fees and costs may be awarded as provided pursuant to applicable law. If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), you agree to reimburse CloudGrid for all filing, administration, and arbitrator costs it previously paid that are otherwise your obligation under the applicable JAMS Rules.

18.6 Opt-Out Right You may opt out of the binding individual arbitration provision in this Section by sending written notice to legal@cloudgrid.io within 30 days of the date you first accepted this Agreement (or any updated version that introduces this provision). Your notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration. If you opt out, all disputes will be resolved exclusively in the courts specified in Section 18.8 below.

18.7 Class Action and Jury Trial Waiver YOU AND CLOUDGRID EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND CLOUDGRID EACH WAIVE ANY RIGHT TO A JURY TRIAL. YOU AND CLOUDGRID ALSO EACH WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

18.8 Exceptions to Arbitration Notwithstanding the foregoing, either party may seek: (i) injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened misappropriation of intellectual property rights or breach of confidentiality obligations; or (ii) relief in a small claims court for disputes within that court’s jurisdiction. Such proceedings shall be governed exclusively by the laws of the State of Israel and conducted in the competent courts of Tel Aviv, Israel, and each party submits to the exclusive jurisdiction of those courts for such purposes.

19. Contact

For any questions or queries about these Terms in general, please do not hesitate to contact us via our support system at https://cloudgrid.io, or via Email: legal@cloudgrid.io

PART II: Acceptable Use Policy

This section (“Acceptable Use Policy” or “AUP”) governs what you may and may not do when using the Services. It applies to all users, including Builders who create and deploy builds and end users who interact with those builds.

20. Prohibited Content

You may not use the Services to create, host, deploy, or distribute content that:

20.1 Is Illegal or Harmful

  • Violates any applicable local, national, or international law or regulation
  • Promotes, facilitates, or glorifies violence, terrorism, or harm to any person or group
  • Constitutes hate speech targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
  • Sexually exploits or endangers minors in any way
  • Facilitates human trafficking, exploitation, or abuse
  • Promotes or facilitates acquisition of illegal weapons, drugs, or controlled substances

20.2 Violates Privacy or Security

  • Collects, processes, or discloses personal data without proper legal basis or user consent
  • Harvests or aggregates personal information without authorization
  • Facilitates unauthorized access to systems, networks, accounts, or data
  • Distributes malware, spyware, ransomware, viruses, or other malicious code
  • Enables phishing, social engineering, or credential harvesting
  • Conducts surveillance or tracking of individuals without their knowledge and consent

20.3 Is Deceptive or Manipulative

  • Impersonates any person, entity, or organization in a misleading manner
  • Spreads knowingly false or misleading information
  • Uses AI agents to deceive users into believing they are interacting with a human without disclosure
  • Manipulates users through dark patterns or exploitation of psychological vulnerabilities
  • Creates fake reviews, endorsements, or social proof

20.4 Infringes Intellectual Property

  • Reproduces or distributes content protected by copyright, trademark, or trade secret without authorization
  • Removes or alters copyright notices or proprietary markings
  • Creates builds designed to circumvent digital rights management (DRM) or access controls

21. Prohibited Platform Uses

You may not use the Services to:

  • Conduct denial-of-service (DoS or DDoS) attacks
  • Mine cryptocurrency or perform computationally intensive tasks unrelated to your build’s purpose
  • Generate or distribute spam or unsolicited commercial communications
  • Scrape or crawl third-party websites in violation of their terms
  • Circumvent usage limits, quotas, or access controls
  • Resell or sublicense access to the Services without prior written authorization
  • Train competing AI models or extract proprietary model outputs at scale
  • Test or probe the security of the Services without prior written consent

22. AI-Specific Requirements

  • All AI agents interacting with end users must disclose they are automated systems, not humans, at or before the start of each interaction
  • You may not deploy AI agents designed to deceive users about the nature or capabilities of the system
  • AI agents must not take irreversible actions (financial transactions, data deletion, external system changes) without explicit user confirmation, unless the user has opted into autonomous operation
  • You are responsible for monitoring deployed AI agents and promptly correcting harmful, incorrect, or unintended outputs
  • AI builds processing sensitive personal data must implement appropriate safeguards

23. Builder Responsibility for End Users

If your build is accessible to end users, you are responsible for:

  • Ensuring your build’s terms, privacy notices, and disclosures are visible to end users
  • Implementing controls to prevent end users from violating this Policy through your build
  • Responding promptly to reports of abuse, illegal content, or harmful behavior from your build
  • Not enabling or encouraging end users to engage in any activity prohibited by this Policy

24. Reporting Violations and Enforcement

Report violations to violations@cloudgrid.io with as much detail as possible, including the URL and description of the issue.

CloudGrid may investigate suspected violations and take any action it deems appropriate, including issuing warnings, suspending or terminating accounts, removing content, reporting to law enforcement, or taking legal action. We may act without prior notice where immediate action is necessary to protect users, the Platform, or third parties.

CloudGrid respects intellectual property rights and expects users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), we respond promptly to claims of copyright infringement committed using the Services.

25. Safe Harbor

CloudGrid operates as a hosting and Platform provider. Under Section 512(c) of the DMCA, we qualify for safe harbor protection from copyright infringement claims arising from content stored at the direction of users, provided we comply with the notice-and-takedown procedures in this section.

26. Takedown Notices

If you believe content on the Services infringes your copyright, submit a written notice to our Designated Copyright Agent. Before doing so, please first attempt to resolve the issue directly with the Builder responsible for the content.

26.1 Required Information Your notice must include:

  • Your physical or electronic signature
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the infringing material with sufficient detail to locate it (e.g. a URL)
  • Your contact information (name, address, phone, email)
  • A statement of good faith belief that use of the material is not authorized by the copyright owner, its agent, or applicable law
  • A statement, under penalty of perjury, that the notice information is accurate and you are the copyright owner or authorized to act on their behalf

26.2 Where to Send Notices Designated Agent: Roy Gil, ADV, CloudGrid

Email: dmca@cloudgrid.io

Submitting a false or fraudulent notice may expose you to legal liability under Section 512(f) of the DMCA.

27. Counter-Notices

If your content was removed and you believe the removal was made in error or misidentification, you may submit a counter-notice to the Designated Agent above. A valid counter-notice must include:

  • Your physical or electronic signature
  • Identification of the removed material and where it appeared before removal
  • A statement, under penalty of perjury, of good faith belief that the material was removed by mistake or misidentification
  • Your name, address, and telephone number
  • A statement consenting to jurisdiction of the Federal District Court for your address (or any district where CloudGrid may be found), and accepting service of process from the original complainant

Upon receipt of a valid counter-notice, we will forward it to the original complainant and may restore the content within 10 to 14 business days, unless the complainant files a court action.

28. Repeat Infringers

CloudGrid will terminate accounts of users determined to be repeat infringers at its reasonable discretion, taking into account the number, severity, and circumstances of valid notices received.

29. Other IP Claims

For trademark, defamation, or other intellectual property concerns not covered by this section, contact us at legal@cloudgrid.io.